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Privacy Policy

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Last updated: 28 October 2026

Black Pearl Shipping Services (“Black Pearl”, “we”, “us” or “our”) is a Dubai-based shipping and logistics company with offices in the United Arab Emirates and Iraq. This Privacy Policy explains how we collect, use, share and protect your personal information when you visit bp-shipping.com (the “Website”), request a quote, track a shipment or otherwise use our services. We handle personal data in line with applicable law, including UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.

1. Information We Collect

We may collect the following information:

  • Contact details – your name, company name, email address, phone or WhatsApp number and address.
  • Shipment information – origin and destination, cargo description, weight, dimensions, service type (LCL, FCL, air freight, sea freight, road transportation, break bulk or worldwide shipping), consignee details and any documents you provide for customs clearance.
  • Tracking data – order or tracking numbers you enter on our Track & Trace page.
  • Messages – the content of enquiries you send through our contact, quote request or live chat channels.
  • Technical data – IP address, browser type, device information, pages visited and time spent on the Website, collected through cookies and similar technologies.

2. How We Use Your Information

  • To respond to enquiries and prepare shipping quotations.
  • To arrange, carry out and track your shipments, including customs clearance and delivery.
  • To communicate with you about your shipment, invoices and our services.
  • To improve our Website, services and customer experience.
  • To send you updates or offers where you have agreed to receive them (you can unsubscribe at any time).
  • To meet our legal, regulatory, customs and accounting obligations.

3. Sharing Your Information

We do not sell your personal information. We share it only where needed to deliver our services or where required by law, including with:

  • Carriers, shipping lines, airlines, freight forwarders, warehouses and delivery partners involved in moving your cargo.
  • Customs authorities, port authorities and other government bodies in the UAE, Iraq and other destination countries.
  • Service providers that support our business, such as website hosting, email, analytics and payment providers, who may only use your data on our instructions.
  • Professional advisers, or authorities where disclosure is required by law or to protect our rights.

4. International Transfers

Because shipping is international by nature, your information may be transferred to and processed in countries outside the UAE, including Iraq and the countries your shipment passes through. When we do this, we take reasonable steps to make sure your information remains protected.

5. Cookies and Analytics

Our Website uses cookies to keep it working properly, remember your preferences and understand how visitors use it. We use Google Analytics (via Google Site Kit) to collect anonymous usage statistics. You can control or delete cookies through your browser settings; disabling some cookies may affect how the Website works. Google’s use of data is described at policies.google.com/privacy.

6. Data Security

We use reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep personal information only for as long as needed for the purposes described in this policy, including to meet legal, customs, tax and accounting requirements. When it is no longer needed, we delete or anonymise it.

8. Your Rights

Subject to applicable law, you may ask us to:

  • Access the personal information we hold about you.
  • Correct information that is inaccurate or incomplete.
  • Delete your information or restrict how we use it.
  • Withdraw consent to marketing communications at any time.
  • Object to certain types of processing.

To make a request, contact us at info@bp-shipping.com. We may need to verify your identity before responding.

9. Third-Party Links

Our Website may link to third-party websites, such as social media platforms, WhatsApp or carrier tracking pages. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us: